[abefromen]

Check out this ridiculous reply I received to an email I sent them regarding a damaged item I got from them:

"We're sorry for the problems you've experienced with so many of your items. Our records indicate that you've reported problems with 7.246% of 69 recently ordered items. This rate is far higher than the majority of our customers and, despite our best efforts to resolve those problems, continuing to accommodate such a high rate would make it impossible for us to achieve our mission of keeping auto parts affordable for everyone.

You may return the item(s) for a refund using the return instructions on our Order Status and Returns page, but please keep in mind that you would be responsible for any return shipping costs. We apologize for the inconvenience"

LMAO...........I order a lot thru them and some of what I get is either incorrectly listed or damaged/dirty stuff that was obviously someone else's return. A lot of their "wholesale special" parts are abused old stock. This particular item was damaged right out of the box and I was not going to pay return shipping for it.

Apparently they think I am scamming them, yeah like I have time for that on nickle and dime parts.
Been using them for years but no more. Pretty insulting customer service.