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THE LOBBY A gathering place. Introductions, sports, showin' off your ride, birthday-anniversary-milestone, achievements, family oriented humor. |
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#1
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The Parts Place
Anyone ordered anything from them recently? How timely was their shipping?
__________________
Just a blind squirrel looking for a nut. |
#2
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I have bought directly from them and off of their ebay. No issues, they seem to ship right away. Any slowness in shipping is due to the present conditions.
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#3
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fast shipper.
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#4
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I always got my stuff in a timely manner.
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#5
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I just ordered an item on the 22nd of June. Guaranteed delivery by the 27th of June. Tracking shows it left their facility in DeKalb and proceeded to Carol Stream. That was on the 23rd. Tracking hasn’t been updated since. I have contacted them by phone once and email twice. They are blaming the Post Office.
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#6
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I ordered red fender well liners from them the other day and they showed up within a few days
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#7
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You just never know, I've bought stuff and got it the next day. A couple of weeks ago I ordered something from Cal. was shipt FedEx. When I finally received it it had been in ten different cities.
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#8
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Quote:
So it finally gets to my area and I use a PO box when it comes to USPS mail/shipments. If it is known that the item is going UPS or Fed-Ex, then I use my work address, not my PO box. Just for clarity, PO means Post Office box at the Post Office building, not a mail box found in community dwellings or condo's for example, that would just be a street name and Box xxxx. The Fed-Ex driver must have been confused as they could not deliver it as the address was listed as NA on Tuesday on the route tracking you can do. Then the following day it was delivered, on a Wednesday, and I can't get to my Post Office until Saturday morning due to work schedule and I have no one else to get it for me. My package was not at the PO. They looked all over. They know me by first name as I have had my PO box for 25 years and get many packages. Called Fed-Ex. Fed-Ex outsources their call center. I got India twice, west Texas once, Salvador once, then west Texas because I demanded to talk to an AMERICAN. Driver dropped the package off at the front door. WTF? He did not go inside to the counter and give it to one of the attendants? So they give me a reference number to call back with as they will do an investigation and try to locate my package. Meanwhile, I contact the Ebay seller and file a claim with Ebay just to protect me. Ebay feels you must have the dispute resolved in 3 days. Good luck with that when you work all week and you have to make all the calls to foreign countries and then get a reference number from Fed-Ex that will take several days to investigate. Ebay sends me a note that they are closing my complaint and side with the seller - basically inferring I am trying to rip the seller or Ebay off because the item was delivered according to Fed-Ex ground. So at this moment, no news from Fed-Ex. Gotta call this Wednesday to see what they found out. My gut says I am going to eat $127.00. So, the moral of all this? IF you buy/send a package through the USPS, be aware that it my be shipped via Fed-Ex ground even if the seller states they ship USPS. Make sure you use an address either for yourself or the person you send it to that would normally be acceptable for a direct package delivery by UPS or any of the Fed-Ex groups. The world is going to hell in a hand bag. |
#9
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I had a similar situation with USPS where a package spent a week at a processing center 3 miles from my house. Indian call center told me they wouldn’t even start looking for it until it’s been missing 2 weeks, and that it could take another week to make it those few miles. Seller just sent me another one. (Expensive toner cartridge.). Original package never showed. That’s why I try to only use EBay sellers that do high volume. Shipping mess ups are just a cost of doing business for them.
__________________
1965 Pontiac LeMans. M21, 3.73 in a 12 bolt, Kauffman 461. |
#10
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Well, here is my follow up to my mess. Took a number of calls to their call center. Got India twice, Salvador once, the Phillipines once, and west Texas twice after requesting to speak to an American - which I recommend.
The gal in India took my info and gave me a reference ID number. I waited several days and heard nothing, then called again. Spoke with a guy in west Texas who said the gal in India did not process my claim correctly and he did it all over again. Told me to wait 2-3 days and I should hear back, or call. I gave them 5 days and they did call. This time I spoke with a guy from North Carolina. He said they could not retrieve nor find my package, so they were calling my item lost in transit and going to refund me the price of the item. I then got a case number to go with the original tracking number. OK, great, but now the thing is the the item was sold me by an Ebay seller. He has to file for the re-imbursement using the tracking number and my case number. So I don't get my money back, the seller gets my money back and then I have to trust the seller to get my money back to me. But, I don't want my money, I want a replacement item which the seller says he does have. So I told him to process the claim and when he gets re-payment, take that as payment for my replacement item, EXCEPT I want it shipped UPS and to my work address so I actually get it. He had provided free shipping and I told him I will cover any additional charges for UPS shipping. So the seller and myself are on the same page and he has processed the Fed-Ex claim and is waiting payment. The seller has a 100% rating and he said he has never had this happen. So I am taking his word for it and will hopefully get my replacement item and all will be well. Learned lesson. Never ship Fed-Ex and even if the seller says he is using USPS, do not ship to a Post Office where your post office box has been for 25 years. Ship it UPS to your Post Office, or better yet, to your work address. If you have a home street address then you are OK. I receive all my mail at my local Post Office, or workplace with regards to packages. |
#11
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When I buy their stuff on EBay it comes fast.Tom
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#12
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I had a issue with a eBay seller.He could not give a tracking number in a few days so eBay issued a refund right of way.Tom
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#13
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Question. What if your eBay account/PayPal was tied to a credit card and not to your bank account?Could you not protest the charge to your credit card company?
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#14
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Yes you can. |
#15
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No problems with Parts Place as far as time and shipping goes.
__________________
"BIG DADDY" VIDEO http://www.youtube.com/watch?v=QnFIVLuwO9A ~MaryAnn~ AKA "Stickybuns" 1969 Firebird 400 Convertible 1978 Bandit T/A Tribute 1977 RED TA I'm the FiredUp PY bad girl |
#16
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Yep, I understand the advice. But, I feel the seller was not at fault and I have communicated with him. I don't think he realized that USPS was going to ship via Fed-Ex either. I am holding out until Wednesday, then the seller will file for a claim against Fed-Ex as it was insured. I still want my item and he can send another.
Just very frustrating on behalf of Fed-Ex as I would think a couple of phone calls/emails would get immediate results, but sometimes big companies need tax write-offs so filing a lost package claim is no loss to them. Personal responsibility and making sure the customer is satisfied just doesn't seem to fit the profile in todays world. And it is not just Fed-Ex, I see this elsewhere to include my workplace. Its only "us" older guys who seem to have any notion of personal responsibility and/or a personal work ethic - ie pride in what we do. If you cannot do it right, then don't do it at all. Just OK really doesn't work well with me. |
#17
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"However, it appears the postal service uses Fed-Ex Ground to handle their packages"
This will only happen if seller chooses to use Fedex smart post. Normally if you send USPS, as in dropping off package at the PO, it will stay within USPS system. Fedex smart post, which can be cheaper than USPS, uses the Fedex system for transport and the USPS for the final delivery leg. Will usually take a lot longer as the 2 entities must coordinate pickups and drop offs. USPS has to pick up parcels from the Fedex terminal or have them dropped off at the PO by Fedex. I rarely use that option as buyers want their items faster. |
The Following User Says Thank You to sd7369 For This Useful Post: | ||
#18
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If the tracking shows the item has been delivered to the address on record, Ebay WILL NOT refund your money. Nor should they. If they would, they would receive an avalanche of non-delivery complaints by scammers, even though the tracking shows the item was delivered. If the item tracking shows delivered, but it was actually mis-delivered (e.g. wrong address), or if the item was stolen off the porch the buyer is SOL. Although Ebay's seller protections are generally very weak, this is one area where Ebay will stand behind the seller.
With more than 10,000 transactions on Ebay, buying and selling, I've been on both sides of the fence on this issue.
__________________
69 Judge, SURVIVOR, Carousel Red/Parchment, RAIII, 4-sp, 63k orig. miles, unrestored, #'s match 65 GTO, SURVIVOR, Tri-Power, 4-sp, 79k orig. miles, Capri Gold, orig. paint, top, interior, #'s match 70 GTO Conv, 400, at, A/C, Atoll Blue/Sandlewood/White top, all #'s match 2015 Challenger R/T Plus, hemi, Sublime |
#19
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In the past, at least with UPS, I recall if you were not home or no one was there to receive it, they would drop off with a neighbor or leave a note to include it was at their delivery center for pick-up if they could not get a hold of you. So my guess at this point is I am out of luck, SOL, and will be eating the costs. But, I still have to call Fed-Ex one more time and see if they tracked down the route driver and got his take on it to see exactly where he dropped it. May have been a new driver and just did what he normally does with most packages, drops off at the door and keeps rolling to deliver the next item on his route. You win some and you lose some, and not all battles are worth the time/energy to fight when the outcome is not in your favor. This may be one of those "sh*t happens" calls. |
#20
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I buy a lot of chit on eBay. They have always taken care of me.
Don |
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