Here are my 8 cents worth.
KRE was informed by a paying customer that there were problems (defects in material or worksmanship) in the block he purchased. These problems were found after the customer had ordered parts for and had time and machine work invested in that block. That he had done machine work to that block is irrelevent because that work in no way compromised or caused the original defects. That he missed the defects early on is his mistake and he is not charging anybody for HIS time.
KRE should take the block back, refund the original purchase price and shipping, and thank the customer for informing them of the defects. There should be NO restocking fee since the block will (should) not be put back into stock as it is defective, not just a return.
KRE has dropped the ball here. What was an opportunity to take a bad situation and make it at least palatable to the customer has turned into a pissing match. That will reflect negatively on their business as a whole, which is a shame because KRE has a lot to offer to the Pontiac performance customer base.
tom
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