Quote:
Originally Posted by SRR
Being on the selling side of the counter I know this to be a fact. People who return parts tell you they ended up not needing a part when it's clearly been installed. Policy is that EVERY box that isn't sealed is to be opened and inspected for use and damage. I try to teach my co-workers what to look for but when it's real busy, it doesn't always happen. Most people are cheap and want the lowest priced part. I got to the point when I do side work if they want the cheapest brakes I won't do the work, I tell them to go else where.
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I feel your pain! Same here.
We've stressed to our counter guys to check EVERY box. Our distribution center sends us badly reboxed stuff more times than I like to admit.