Needing to make a profit and a living is the ONLY excuse. It's the only reason ANY of these companies are in business. They are not providing a charity. It's up to the consumer to decide if the products are up to the necessary quality, if they are not, don't buy them, company goes out of business. If they are people do buy them, company stays in business. Most people shop by price, so vendors source and sell based on what the majority wants, if the majority will accept crap, that's what gets produced. The company is there to turn a profit, not to provide a "good" product or service. The demands of their customers determine if the product or service is good enough. It is buyer beware, always has been, always will be. Not up to any company to provide a "good" product, there task is to sell a product that they can make money on.
It's up to the consumer to create pressure to move to a higher quality product, if the customers don't provide that pressure, the quality will remain the same. Successful companies don't have to provide a good product, they have to provide a profitable product ... if "good" is required to be profitable, that's what they will do, if it is not required, they will sell junk and continue to make money.
Sears and Roebuck was the beginning of the end. When you could order things sight unseen from a catalog, and it was junk, your options were limited. When Fred that owns the hardware store down the street sells you junk you can go talk to Fred. Fred doesn't want to have that talk, so he sells good products. Fred is now out of business, and Fred's former customers are mostly happy with the cheap junk they get for bargain prices.
People producing products or services where they actually really care about the quality and the consumer are few and far between.
|