Having been down this road, most likely the pallet, or more likely the box part got broke. Have seen hold off on answers till they get it to a terminal to put it on a bigger pallet, re strap, etc. Then it just shows up, damaged container, and possible damaged goods. Have seen a bent Tommy lift allow a small pallet to slide off. I would say the shipment is damaged, vs stolen. They wouldn't open it, or know what it is. Keep using that tracking tool a LOT.
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"The Future Belongs to those who are STILL Willing to get their Hands Dirty" .. my Grandfather
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