I have placed hundreds of orders over the years with Rock Auto. Much like Tire Rack, success has caused some price creep with them. Everything seems to just be going up and up. But, IMO, their on-line catalog is the absolute best in the parts business. I have had about 4-5 defects/returns also. It takes a while to get a credit, but the process is pretty smooth. Absolutely, no phone or other customer service. All by e-mail only. But it works fine. I have purchased 3-4 items from Parts Geek. No issues, but prefer Rock Auto. Their On-Line catalog is so good, my NAPA store very often looks up the parts I need on the Rock Auto site, then has to try and cross reference the numbers to NAPA numbers. The NAPA software system is just terrible.
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