Dick -
It is difficult to go through something like this and many times just as hard to write about it. I appreciate your candor and willingness to share this in an objective manner and simply stating the facts.
There are always two sides to any situation, but you have made your side clear. Short of the loss of time I hope, to some degree, this was or will be addressed to some level of satisfaction.
No person, business or industry is perfect, so things like this can happen even to the best customers and businesses, but it is still difficult to read and certainly endure.
Good luck and I sincerely wish you smoother sailing this year.
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